Terms and Conditions
The terms and conditions apply to the use of the Frame Club app. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions). Please note, these conditions are subject to change at any time and without notice, and it is your responsibility to check these conditions regularly before ordering products in case there are any changes. If you do not agree with the conditions set out below, you should not use or access this app. Placing your order with Frame Club constitutes your agreement to follow and be bound by these conditions. The conditions therefore are unconditional conditions... Frame club is a UK app operated by Pictoframe Ltd registered address: 55 Ewer St London SE1 0NR, a limited liability company registered in England and Wales. Our Company Registration number is: 10357578. We trade as Frame Club and our trading address is also: 55 Ewer St London SE1 0NR
Users must own the rights to the image they are framing and purchasing as part of their Frame Club product. There are copyright laws in place to prevent people from reproducing images and photographs unless they own the copyright or are authorised by the copyright owner. If we have reason to believe users are framing and purchasing images they do not have the copyright to, we reserve the right to refuse service. The copyright owner is usually the person who created the image or photographed the image. So if you are framing that great picture of Joe Strummer smashing his guitar from the cover of London Calling then don’t, because we all know that Annie Leibovitz took that shot not you. When uploading any material to our app – including for the purposes of registering, managing your app account and submitting a file or order – you agree and warrant to us that such material: is accurate (where it states facts); complies with applicable law in the UK and any country from which it is submitted; does not contain any material which is defamatory of any person; does not contain any material which is obscene, hateful or inflammatory; does not promote sexually explicit material or violence; does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; does not infringe any intellectual property rights of any other person
Third Party Printing
We will print your images with a professional printing partner and in this case a really professional partner whom we have spent a long time researching and talking to. In fact we did a lot of tests with them to get the picture quality just right. By agreeing to our terms and conditions, you are agreeing to have your image printed by a third party printing lab of our choice and to be framed by us, Frame Club.
Image Size and Quality
If your image is lower than 600 x 600 pixels wide, the resolution will be low and our app will show a warning before you place an order. By clicking the continue button you are agreeing that you accept that the image may look fuzzy and/or pixelated when printed and Frame Club cannot be held responsible for the low quality of the print. This is particularly common with Facebook and Instagram photos as they are compressed when they leave your device. We recommend that you find the original photos from your phone or camera as the resolution will be higher. Photos do not always print exactly how they look on your phone and we cannot be held responsible for the image looking different in print from how it did when you viewed it on your device. Phone screens may alter the appearance of an image, making it look brighter and the colours sharper than it might look when printed. Frame Club cannot fix imperfections in images and cannot be held responsible for poor quality images but we really do our best. If we are particularly worried about the quality or content of an image, we may contact you and we have the right to refuse service.
Image Storage and Security
Photos that are framed and added to your basket but not purchased will remain on your handset locally but not in our secure server. If you have an account with us the photos that you have framed and purchased will be saved in your account. To view your stored/purchased photos and frames go to ‘Orders’ in your account settings. All photos stored on our server are encrypted and your personal photos can only be accessed by you, the account holder. All account passwords are hashed with Bcrypt.
Your information: In order to use or access certain features or functions of this app, you must register for an account with Frame Club. In return for your use of this site, you agree to: (a) provide true, accurate, current and complete information as prompted by the registration form; and (b) maintain and promptly update the account registration information to keep it true, accurate, current and complete. Account and password security: When you submit your account registration, you will create a password-protected account to access certain features or functions of this app. You agree to keep your account information and password confidential. You are responsible for all activities that occur under your account. You may not post nor transmit, nor cause to be posted or transmitted, any communication designed or intended to obtain password, account or private information from any other app user. You agree to tell Frame Club immediately about any suspected unauthorised use of your account. Frame Club will not be responsible for any loss to you caused by your failure to comply with these obligations. You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact our Customer Service team immediately. +442089640007
Product ordering: All orders placed are subject to Frame Club’s acceptance, which is in its sole discretion. This means, among other things, that Frame Club may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party. If your credit card has already been charged for an order that is subsequently cancelled, Frame Club will issue a credit to your credit card account. A confirmation email will be sent to the email address given in your order form and will detail products ordered and the cost (including VAT). You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
All orders are subject to acceptance by us and product availability. When an item is no longer available, we take reasonable steps to remove it from the app as soon as we can.
We try to accurately display the colours of our products on the site. However, the colours you see will depend on your phone/monitor and its settings. We cannot guarantee that your display will be accurate. The prices displayed on this app are quoted in Pound Sterling. Prices are subject to change at any time. We do our best to ensure that all information about our products, including prices, are up-to-date and accurate. However, there may be occasions when information contained on our app may contain incomplete data, typographical errors, inaccuracies as to merchandise size, price, colour or other matters, or an item may no longer be in stock. Any errors are unintentional and we apologise if any information on the app is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order.
For inventory purposes, each item requested counts as an individual order. Wherever possible, we will attempt to combine multiple orders in one shipment and on one invoice. Due to inventory and packaging requirements, however, orders may be shipped over several days in multiple packages. Our unique Frame Club packaging means that if you order multiple units they maybe despatched individually.
The stated delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. For international orders you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note: customs policies vary widely from country to country. We recommend you contact your local customs office for further information prior to placing your order.
We accept most major credit/debit cards through our payment gateway Braintree. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Returns, Exchanges, Refunds
If there is a fault with the frame we will refund or exchange your item as long as the issue is bought to our attention within 7 days of you receiving your product. We will ask you to email us picture of the fault and if has been damaged in transit or before it left us, we will refund you. If the damage occurred after the frame was removed from the packaging, you are not eligible for a refund. For exceptional circumstances contact our customer services team and we will discuss it with you further Because of the nature of our app, in that you, the customer have the opportunity to try your photo in three frames before you purchase, we are not obliged to exchange for a different colour frame once you have received you item. We are not obliged to refund you as a result of the quality of the image printed if the imperfection lie with the file you uploaded. See image quality section, above.
When do we collect information?
We collect information from you when you register, place an order, or enter information on our app.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, or use certain other app features in the following ways: To personalise user's experience and to allow us to deliver the type of content in which you are most interested. To improve our app in order to better serve you. To allow us to better service you in responding to your customer service requests. To quickly process your transactions.
How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted in transit via Secure Socket Layer (SSL) technology and is also encrypted at rest where possible. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider, Braintree, and are not stored or processed on our servers. All credit card and payment details are handled and vaulted by Braintree, never through our servers or saved in our database